Trousdale Patient Guide
We are committed to your care.
Our goal is to provide the best quality care. To do so, we ask for feedback from patients like you. 您可能会通过电话、电子邮件或短信联系,并被要求完成一项保密调查. Please take the time to complete the survey. 您的反馈将帮助我们了解我们做得好的地方以及我们可以改进的地方.
Privacy Practices Patient Rights & Responsibilities Concerns About Your Care
Fast facts about your stay.
- ATM
- Bedside Shift Report
- Bedside Technology
- Cafeteria
- Calling Your Nurse
- Cellphones & Video
- Channel Listing for TV
- Concerns About Your Care
- Electrical Appliances
- Fire Safety
- Flowers
- Hearing Impaired
- Hospital Safe for Valuables
- Hourly Rounding
- Housekeeping Services
- Interpreters and Translation Services
- Lost and Found
- Medicines
- Parking
- Pastoral Care
- Patient Meals
- Personal Belongings and Valuables
- Pharmacy
- Public Restrooms
- Rapid Response Team
- Smoking
- Telephone
- TV
- Your Room
- Vending Machines
- Visiting Hours
- Wifi
Support for Caregivers
我们鼓励病人挑选一个关键的人在他们住院期间支持他们. Whether you are that primary support person, or just one of many people caring for and supporting your loved one, 你可以发挥重要作用,确保你所爱的人在医院内外得到最安全和最好的照顾.
Patient and Family Care
We participate in patient- and family-centered care. 我们认为,家庭在确保所有年龄段患者的健康和福祉方面发挥着重要作用. Our goal is to create partnerships among healthcare practitioners, 这将导致患者和家属的最佳结果,并加强安全交付, quality, efficient, effective, and timely care.
What to Know Before You Leave
护理人员可以通过回答以下三个问题来帮助确保他们所爱的人在住院后得到最好的结果:
- What is the next step for medical care (home or facility, follow-up with primary care physician or physical therapy, etc.)? Help your loved one arrange the details to make this happen—financial plan, transportation, scheduling, etc.
- What new and former medicines does my loved one need to take? Help your loved one understand the details—timing, dosing instructions, side effects, prescription refills, etc.
- 我需要注意哪些健康警告信号,如果它们发生了我该怎么办? 帮助你所爱的人写下这些症状,以及他们的名字和联系电话.
If you feel like you need a break or help, reach out to friends and family. And consult the resources listed here: National Alliance for Caregiving | Family Caregiver Alliance | Caregiver Action Network
Facts About Your Stay
ATM
No ATM available at this time.
Bedside Shift Report
We want you to feel comfortable and cared for throughout your stay, 所以在每次换班的时候——大约每12个小时——你的护士会把你的新护士介绍给你. 团队会讨论你的进展、药物和当天的检查安排. Ask questions. The more you’re involved, the better and safer your care.
Bedside Technology
在你住院期间,你可以用电脑或平板电脑看医生和护士. These tools help them care for you by providing around-the-clock monitoring, 各种资源以及与医疗团队其他成员的快速沟通. If you have any questions, ask your doctor or nurse.
Cafeteria
Hours:
- Order lunch by 9:30 a.m.
- Lunch available 11:00 a.m.
- Order supper by 3:30 p.m.
- Supper available 5:00 p.m.
Calling Your Nurse
Your room is connected to the nursing station via an intercom system. To call for your nurse, press the NURSE call button located at your bedside. 如果您对如何使用呼叫按钮有任何疑问,请让工作人员告诉您.
Cellphones & Video
During your stay, you may see members of your care team using mobile phones. At Highpoint Health - Trousdale, our staff are permitted to use phones for work-related activities, such as communicating with doctors or other care team members. Employees are not allowed to use phones for non-work-related activities. 手机和其他通讯设备有很多与工作相关的好处, including access to medical references, clinical tools and patient information.
Channel Listing for TV
2 WKRN (ABC) | 26 SportSouth | 47 HLN |
4 WSMV (NBC) | 28 FS Tennessee | 48 Fox News |
5 WTVF (CBS) | 29 ESPN2 | 49 CSN49/Leased Access |
6 WZTV (FOX) | 30 CMT | 50 NBC Sports Network |
7 C-SPAN | 31 Great American Country | 51 MSNBC |
8 WNPT (PBS) | 32 VH1 | 52 The Weather Channel |
10 Educational Access | 33 BET | 53 truTV |
11 ESPN | 34 MTV | 54 Golf Channel |
12 QVC | 35 Freeform | 56 Bravo |
13 CNN | 36 AMC | 57 Syfy |
16 HSN | 37 Nickelodeon | 58 E! |
17 WNPX (ION) | 38 TNT | 59 TV Land |
18 WNAB (The CW) | 39 Discovery Channel | 60 Comedy Central |
19 Public Access | 40 Animal Planet | 61 Paramount Network |
20 WGN America | 41 A&E | 63 Esquire Network |
21 WHTN | 42 Lifetime | 64 Oxygen |
22 WJFB | 43 History | 65 Food Network |
23 TBS | 44 HGTV | 66 Travel Channel |
24 USA | 45 TLC | 70 FX |
25 Disney Channel | 46 CNBC | 71 TV Guide Network |
Concerns About Your Care
如果您对您的护理有任何疑问或担忧,请与您的护士或护理主管交谈. 如果您的问题仍未解决,请联系医院的患者维权人士. You also have the right to file your complaint with either:
The Tennessee Department of Public Health
710 James Robertson Parkway
Nashville, TN 37243
Phone: (615)741-3111
Office of Quality and Patient Safety
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Website: www.jointcommission.org, then click “Report patient safety event”
有时,医疗保健选择可能涉及道德问题,例如希望拒绝挽救生命的治疗或对预先指示存在分歧. 我们的医学伦理委员会可以帮助你和那些在这里支持你的人做出艰难的决定. For help, contact David Loehr at 615-328-5919.
Electrical Appliances
为了您的安全,我们保留检查带入医院的任何电器的权利.
Fire Safety
We conduct fire drills from time to time. If you hear an alarm, stay where you are. In an actual emergency, hospital staff will tell you what to do.
Flowers
Flowers are delivered to patient rooms by individual florists or staff.
Hearing Impaired
We have services available for people who are deaf or hearing impaired. If you need these services, please contact your nurse.
Hospital Safe for Valuables
每个病房都有一个床边小保险箱,用来存放不能带家人回家的贵重物品.
Hourly Rounding
护士会在白天每小时来一次,晚上每两小时来一次,检查你的舒适度, help you change positions in bed, assist with trips to the bathroom, and make sure you can reach your phone, call light, and personal items easily.
Housekeeping Services
Patient rooms are cleaned daily by our environmental services department.
Interpreters and Translation Services
Interpreter services are available for patients. Please contact your nurse for assistance.
Lost and Found
如果有物品留在病房,护理人员就会联系病人. 如果失主不明,环境服务部门将保留失主直至认领.
发送到我们网站上的邮件和电子邮件由医院工作人员周一至周六发送给患者. Flowers may be delivered by individual florists or staff.
Mail received after discharge will be forwarded to the patient’s home. 外发的邮件可能会被送到护士站或交给你的主治护士. Postage stamps are available in the Business Office.
Medicines
请不要带任何处方药或非处方药到医院. All medicines you take in the hospital need to be prescribed, filled and given to you by hospital staff. Tell your doctor about any medicines you regularly take. If you still need them, hospital staff will give them to you.
Parking
Emergency parking is available in the front of the hospital. Additional patient parking is available in the upper lot and gravel lot.
Pastoral Care
如果病人要求教牧关怀,护理人员将联系他们选择的教派,如果需要,也可以联系非教派.
Patient Meals
Patient meals are delivered as follows:
Breakfast-7:30 am
Lunch-12:00 pm
Dinner-5:00 pm
Personal Belongings and Valuables
Personal care items such as contact lenses, eyeglasses, 助听器和假牙不用的时候可以放在床边的架子上. 请不要放在床上或餐盘上,以免丢失或损坏. 把珠宝、现金等贵重物品留在家里,或者交给值得信赖的亲戚或朋友保管. 如果没有这样的选择,贵重物品可以根据您的要求由保安锁起来. Highpoint Health - Trousdale不负责更换个人物品.
Pharmacy
No Pharmacy Available on-site.
Public Restrooms
为了每个人的健康和安全,我们要求访客不要使用病人洗手间. Public restrooms are located throughout the hospital. Ask hospital staff to direct you to the nearest one.
Rapid Response Team
如果你的病情恶化,而你没有得到你需要的即时护理,你可以打电话给重症监护反应小组.
How to call rapid response:
- Dial 0 on bedside phone.
- Tell the operator: your name, room number, patient’s name and your concern.
- The Rapid Response Team will be sent to your room.
Smoking
If You Smoke or Use Tobacco
While you are in the hospital, please do not suffer from nicotine withdrawal. 您可以在医院就诊期间接受尼古丁替代疗法(NRT)或其他适当的支持. Please ask your nurse for more information.
Telephone
Your friends and family can call your hospital room directly, by dialing 615.328.62 + your two-digit room number. 拨打本地电话,请先拨9,等待拨号音后,再拨您需要的号码. Long-distance may be placed by dialing 9 + 1 then the phone number.
Key Numbers
- Main: 615.374.2221
- Billing: 1.855.270.1595
- After Discharge Questions: 615.328.6236
- Nutrition/Dietary Services: 615.328.6702
- Medical Records: 615.328.6623
TV
Each patient room has a television. 请为他人着想,在睡前把音量调低,关掉电视. 电视由床头枕头扬声器、侧轨控制器或手持遥控器控制. Closed captioning is available for the hearing impaired. Ask a staff member if you have any questions on using your TV.
Your Room
病人被提供了一个单独的房间,可以通过房间里的加热/冷却装置控制房间的温度.
Vending Machines
Here you can find beverages and snacks 24 hours a day. Ask your nurse for the location of the closest vending machines.
Visiting Hours
Visiting hours are subject to change. Please ask your nurse for official hours during your stay.
To promote healing and safety and limit infection, some units may limit the number of visitors you can receive at one time.
- General Hours: 9:00 a.m. to 9:00 p.m. Note: Patients have the right to choose to receive visitors from among family, friends or other individuals at any time during their stay.
- Pediatrics: 父母或其他成人支持人员必须始终陪伴患者.
Visiting Overnight
夜间探视病人必须与主管护士和/或护士经理协调,只有在某些情况下才允许. We reserve the right to revoke overnight privileges.
Wifi
As a service to our patients and visitors, Highpoint Health - Trousdale医院提供免费无线上网服务. Please go to your Wi-Fi settings, select Guest Access, then follow the instructions on the popup window.